Frequently Asked Questions
Where are you located? What are your hours of Operations?
Dallas Animal Services (DAS) is located at 1818 N. Westmoreland Road. We are at the northeast corner of I-30 and Westmoreland, just a few minutes west of downtown Dallas.
Hours of operation for adoptions are: Monday – Closed; Tuesday – Saturday 11:00am - 6:30pm, and Sunday 12:00pm - 5:00pm. ( Adopters of animals returning from surgery on Mondays will be allowed to pick them up.)
Hours of operation for Lost and Found are: Monday – Friday 8:00am - 5:30pm, Saturday 8:00am - 4:30pm, and Sunday 1:00pm - 3:00pm
Dallas Animal Services has a Night Drop Box available for citizens to surrender unwanted or stray animals, seven days a week after normal business hours
Why do I need to register my pet?
Your pet needs to be registered for two reasons: First, it’s the law – helps with rabies control! Failure to comply can result in a citation and a fine. Second, by registering your pet with the City, you greatly increase the chances of your pet being returned to you safely, if it ever gets lost.
How much will it cost to register my pet?
| • Sterilized dogs/cats | $7 (if spayed/neutered) | ||
| • Unsterilized dogs/cats | $30.00 (still able to produce) | ||
| • Intact Animal Permit | $70.00 (for unsterilized dogs/cats)* | ||
| *Unsterilized dogs and cats must have an Intact Animal Permit. | |||
The registration fee is waived for senior citizens 65 years of age and older for up to three (3) spayed/neutered dogs and/or cats.
How do I apply for an Intact Animal Permit?
To apply for an Intact Animal Permit, please complete the application below and provide proof that your pet has been vaccinated, registered, microchipped, that you are a member of a pure bred dog or cat club, or have successfully completed a responsible pet ownership course offered by Dallas Animal Services. Registration and microchipping services may be obtained at Dallas Animal Services and Adoption Center at the time of application.
Application for Intact Animal Permit (PDF) (Word)
How can I obtain information about the Responsible Pet Ownership class offered by
Dallas Animal Services?
For information regarding the dates and times for the Responsible Pet Ownership class, please contact Lisa Fullerton, Education and Outreach Coordinator at 214-671-0312.
What is a microchip?
A microchip is a small device (about the size of a piece of rice) that is injected under the skin, between the shoulders of dogs or cats. The device stores the owner's information in the event the pet is lost and needs to be identified and returned home. The microchip must be registered with a National Microchip Registry to be effective. Dallas Animal services offers microchipping services for $15. The cost includes registration with a National Registry.
How much does it cost to adopt a pet?
Dogs and puppies are $85. Cats and kittens are $55. Adoption fee includes: registration, spay/neuter, vaccinations, microchipping, heartworm testing,
and a free veterinary check at participating clinics.
My pet is lost. Could it be at the animal shelter?
DAS recommends that you visit the facility and walk through the kennels to ensure your pet is not at the shelter. If your pet is licensed or microchipped, we will attempt to contact you. It is important that your correct contact information is on file with DAS. We are located at 1818 N. Westmoreland Road.
A dog bit me. What can I do?
Call 311. Animal Services will be contacted to investigate the incident. The animal in question will be quarantined for a period of 10 days at our shelter or at the owner's private veterinarian to be observed for signs of rabies. Animal Services will contact you periodically during the 10-day quarantine period to provide you with the status/health of the animal.
Additionally, the bite victim may complete a sworn affidavit to request a dangerous dog hearing if the dog caused bodily injury.
To obtain additional information regarding the dangerous dog hearing process, please contact Laurietta Stewart, Hearing Officer at 214-670-5793.
What can I do about a dead animal on the road?
The Department of Sanitation Services will remove dead animals. Please contact 311 to request this service or to obtain additional information.
Is there a limit to the number of pets that I can have?
Yes. Only four (4) dogs, cats, or any combination of dogs or cats are allowed on the premises of a single-family dwelling unit that shares a common wall with another dwelling, such as a duplex, apartment or condo).
Only six (6) pets are allowed in a detached single-family dwelling. Residents that live on one-half acre or more are allowed up to eight (8) pets.
These limits do not include puppies or kittens under six (6) months of age or feral cats in a registered Trap, Neuter and Return Program.
Can I volunteer at the shelter?
Yes. The time you will spend at the shelter is a valuable part of caring for our dogs and cats. All volunteers must be at least 18 years of age and must be able to pass a criminal background check. All activities will be supervised by full-time DAS staff.
Find out how you can become involved by contacting Tyrone McGill, Manager of Adoption and Outreach at 214-671-0969. To learn more...
How do I report animal cruelty or dog fighting?
If you would like to file a complaint, please contact 311. Provide the call taker with as much information as possible such as: the location, the date, time of the incident, and specific details. An Animal Services Officer (ASO) will investigate and respond to your request within 72 hours.
I need to report a stray dog running loose in my neighborhood. What can I do?
Contact 311. Provide the call taker with as much information as possible such as: the location, the date, time of the incident, and specific details. An Animal Services Officer (ASO) will investigate and respond to your request.
If the animal is unclaimed, a physical exam will be performed by our veterinarian staff to determine the health and adoptability. Animals that are adoptable will be placed in our adoption program.
How do I file a complaint? (Barking/noisy animals or foul odor)
Contact 311. Provide the call taker with as much information as possible such as: the location, the date, time of the incident, and specific details. An Animal Services Officer (ASO) will investigate and respond to your request within 72 hours.
The assigned ASO will either speak with the owner or leave a door tag. On noise complaints, a letter is written to the owner and a copy to the complainant. If the letter does not alleviate the problem, the complainant is then advised to file a formal complaint with the Municipal Court.
To file a formal complaint with the Municipal Court, the dog has to be recorded barking consecutively for fifteen (15) minutes or longer.
Disturbance by Animals – Application for Outside Complaint
I’m having a problem with stray cats/dogs. Can I get a humane trap?
DAS maintains an inventory of traps. These traps are completely safe and are intended to confine and not injure the animal. Residents may reserve one of these traps free of charge by contacting the shelter at 214-671-0311.
What do I need to do if I have found an animal?
Bring the animal to our DAS facility/Lost & Found entrance at 1818 N. Westmoreland during the hours of: Monday – Friday 8:00am - 5:30pm, Saturday 8:00am - 4:30pm, and Sunday 1:00pm - 3:00pm. Additionally, you may surrender the animal in the night-drop box located outside of the Lost and Found entrance anytime after normal business hours. Animals that are placed in the night-drop may not be retrieved after the door closes.